Simplifying complexity at Singapore’s Sengkang Hospitals

Both Sengkang hospitals are equipped with Ascom Telligence, a solution that goes beyond traditional nurse call systems. Conventional nurse call systems are reactive and time-consuming. Ascom Telligence, in contrast, is a ‘Patient Response System’ that can send alerts and requests directly to individual nurses’ handsets and/or nursing stations. Nurses and nursing aides can speak to patients before walking to them, and can receive specific requests directly to their handsets. 

One key reason why Sengkang Health selected Ascom was the company’s track record in devising solutions with proven interoperability with third-party devices and systems. Various elements from the Ascom Unite Messaging Suite have for example been combined to produce a coordinated message handling platform. The result is a single view and assignment engine for a multitude of bedside alerts and enterprise systems such as EMR and the Building Management System.