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Effective and efficient response to calls is not only crucial for the residents' well-being but also for maintaining their families' trust. Recognising this, Majesticare's Cavendish Park care home took a strategic step to invest in the Ascom Response Management solution to improve call response times and overall operational efficiency.
Majesticare is a leading care home operator in the UK, known for its commitment to providing high-quality care and creating a home-like environment for its residents. With a network of 16 care homes, Majesticare serves over 600 residents, ensuring each individual receives personalized care tailored to their needs.
Over the past year, Cavendish Park has generated a total of 53,032 calls, averaging 145 calls per day. The number of calls per day has remained variable but stable, indicating consistent demand without any discernible upward or downward trend. The breakdown of calls reveals that 97% were classified as 'non-emergency', with the remaining 3% defined as 'emergency' calls from residents requiring urgent help.¹
Majesticare had no meaningful way to measure or demonstrate responsiveness to resident needs and calls for assistance.
Ascom is at the forefront of its field and has been instrumental in evolving innovation and technology within our home.
Cavendish Park is currently using a nurse call system provided by an alternative provider. However, Ascom's agnostic solutions allow for cross-vendor infrastructures. Ascom's response management solution provides an enhancement of the current system, rather than a complete replacement. To activate the nurse call, residents simply push one of the nurse call buttons situated around the care home or in their rooms. The alarm is surfaced to the carer's Myco 4 smartphone and to the central station in the care team's office. All calls are monitored and prioritized should an emergency call also be triggered. Directing alerts directly to carers' smartphones reduces the response time to residents.
Whatever the size and type of your facility, we will work with you to achieve a solution that's best for residents, employees and care objectives. That includes everything from initial clinical consulting right through to customized services and support.
Since the implementation of the Ascom solution, there has been a proven reduction in call bells, as requests are directed to the right people in the right department, which in turn means they are actioned more quickly.
The performance metrics in this case study are calculated by the Ascom Evidence Generation team, all raw data and analysis is held on file. The period of analysis is 12 months (13 May 2023 to 13 May 2024), covering 53,032 resident calls.
