Objective and Purpose
As a Solutions Architect at Ascom, you will play a critical role at the intersection of Sales and Professional Services, supporting our mission to improve patient care through innovative technology. You will work closely with cross-functional teams, especially sales to assess customer needs and design tailored solutions that deliver measurable value for our customers.
This is an exciting opportunity to work with Ascom’s advanced nurse call and software solutions to help deliver critical and clinical communication for hospitals and acute care facilities, and we are looking for someone who is a self-starter, eager to learn, and committed to delivering solutions that can make a real difference to patient outcomes.
Experience working in healthcare environments, particularly with Nurse Call technologies/solutions, is a significant advantage.
Regular travel to the Ascom head office in Lichfield will be required, and travel across the UK could be required sometimes requiring overnight stays.
Personal Qualities
- Flexible attitude.
- Ability to assess customers’ clinical, business, and technical requirements to develop fit-for-purpose solution architectures.
- Excellent communicator with the ability to collaborate with Sales to articulate the proposed solution to multiple stakeholders.
- Highly responsive and customer focused.
- Analytical and structured personality.
- Strong team player, highly collaborative.
- Quick learner, with affinity towards technical and IT-related topics, Ascom’s products and offerings and how they create values for customers.
Key Responsibilities & Requirements
- Assess customers’ clinical, business, and technical requirements to develop fit-for-purpose solution architectures.
- Collaborate with Sales to articulate and gain support for proposed solutions and associated services.
- Proactively recommend value-added services that enhance the customer offering, including implementation, workflow consultancy, education, and ongoing support.
- Position Ascom’s solutions across the entire portfolio, tailoring recommendations to specific customer strategies and environments.
- Serve as a key link between Product Marketing and Sales to ensure alignment in customer value delivery.
- Capture and relay market feedback to product development to influence future innovations.
- Work closely with subject matter experts and sales colleagues to ensure high-quality, sustainable solution design.
- Coordinate with procurement regarding third-party product integration and contracting as needed.
- Support seamless transition from sales to delivery by engaging Ascom’s Professional Services team early in the process.
- Introduce and support Project Managers during delivery to ensure consistent, high-quality execution.
- Assist in evaluating project outcomes, including profitability and effectiveness of scope and delivery.
- Participate in post-project reviews to drive continuous improvement in service and solution design.
- Support sales with all activities including meetings, demonstrations, exhibitions, quote generation as required.
- Ability to travel regularly across the South of the UK, sometimes requiring overnight stays.
- Experience working with multidisciplinary teams in operational healthcare environments is highly desirable.
Skills and Competencies
- Excellent interpersonal and collaboration skills.
- Excellent communication skills, including presentation and influencing skills.
- Ability to work independently and have a strong social presence with team interaction.
- Strong network knowledge (understanding of IP networks and WiFi highly desirable, any certifications such as CCNA or CWNA would be desirable)
- Knowledge of servers, virtualization and cloud would be desirable.
- Strong understanding of structured cabling, installation practices, and applicable standards (e.g., BS EN 50173, TIA/EIA standards) highly desirable.
- Knowledge or hands on experience with NEC contracts (e.g., NEC3/NEC4) highly desirable.
- Knowledge of Ascom products and solutions would be highly desirable.
Qualifications and Experience
- A recognised engineering or technical qualification.
- 2–5 years of experience in healthcare technology sales, clinical professional services, or network infrastructure environments.
- Hands-on experience in customer-facing roles, ideally within medical or clinical technology contexts.
- Familiarity with Nurse Call systems and workflows in healthcare settings is highly advantageous.
- Proven success working cross-functionally in fast-paced, customer-focused environments.
