Response times and hospital efficiency play a critical role in how well caregivers can meet their patients' needs. However, indirect care, the time spent doing paperwork, manual data entry, or searching for support staff, can create bottlenecks in the clinical workflow. To enhance patient care, workflows must be streamlined, and the communication between nurses, doctors, and staff improved.

Adding accurate location information to the nurse call system provides enhanced communication capabilities for staff, faster response times for patients, and a more hands-free approach to patient care. CenTrak’s Second Generation Infrared (Gen2IR™) delivers certainty-based location data and rapid location updates. These systems work simultaneously to create substantial gains in workflow efficiency.

When a patient calls for assistance, the corridor light over the patient’s door illuminates, and a nurse is notified that a call has been placed via staff follow tones at the nearest Telligence station. When a caregiver enters the patient room, the RTLS-enabled staff badge automatically cancels the call and time-records their arrival. Their presence is documented, and the nurse call corridor light illuminates a specific colour based on their role, showcasing to other staff members that a caregiver is present. Upon staff exit from the patient room, the corridor light will automatically turn off, and the system will document the amount of time staff spent with the patient.

RTLS technology also helps facilitate staff rounding by documenting how long it has been since a clinical staff member has entered the room. This data enables Telligence to send proactive reminders to nurses when rounding is due or overdue on a particular room – greatly increasing patient satisfaction and reducing calls. With precise location data provided by CenTrak, the amount of time spent in the patient’s room is recorded to help establish better workflow processes, understand patient call response times, and provide documentation to protect the hospital in the case of liability.

• Automate call cancellation with priority Patient Normal or Lower 
• Automate dome light for staff presence
• Time-stamp staff presence
• Document response time by staff member¹
• Document time spent with patients¹
• Facilitate staff rounding
• Increase patient and staff satisfaction
• Generate patient and staff interaction reports for infection control
• Enhance staff safety through CenTrak staff badge events