Country Selector: North America
The Application Support Engineer will work within our Service & Operations Department supporting our Application & Customer Care Teams solving escalated, complex issues including Clinical and Medical communications systems, whilst providing excellent customer service. The Application Support Engineer will be at the forefront of investigating, maintaining, correcting and improving established systems at various levels, working with our local and global support teams. You will maintain our customers’ needs and provide technical expertise by performing hands-on configuration on-site and remotely during installation, commissioning, and post customer handover.
As a key member of the Service & Operations Teams you will use various technologies and languages (such as HTML, SQL, XML and T-SQL) to maintain software that maximizes user experience and will work alongside engineers and product specialists to investigate and resolve any complex issues affecting functionality.
To be considered for this role you must have the right to live and work in the UK (sponsorship is not available) and be flexible to work from Ascom’s UK Office based in Lichfield as well as from Home or Customer Site as required.
This key role is responsible for support, installation and configuration of critical solutions mainly within the health care sector
Out Of Hours: Application Support Engineer shall be part of Ascom’s Out Of Hours Support Rota.
Delivery activities as part of Ascom Service & Operations Team, incl. analysis of requirements, design, installation, commissioning and support post hand-over of the customer solutions.
Configure and implement optimal software solutions with regards to functionality, reliability, performance, implementation time and production of the product.
Stakeholder Engagement: Understand customer and stakeholder requirements and how they translate into their software features.
Collaborate with global development and support teams as well as product managers to manage software solutions.