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Corporate
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Your Ascom solution is up and running. Our range of support services will boost reliability and maximize availability. With everything from on-site support to proactive remote monitoring; from preventive maintenance to software management. All delivered with cost predictability, contractual clarity, and guaranteed service levels. Included transparency packages that give you valuable insights into your system. Ascom support and maintenance services: making the most out of your Ascom solution.
Clarity. Transparency. Certainty. An Ascom Solution Lifecycle Plan (SLP) combines your individual service package with specified man-hours and guaranteed response times. Available worldwide in three tiers (Bronze, Silver, Gold), SLP supports your operations, software and hardware.
On-site support
A structured, transparent approach to physical service visits. Work hours and costs of materials are agreed in advance, and included in the service.
Defined service levels
Delivers certainty and predictability. Sets out your accessibility time frame and guaranteed response times.
Preventive maintenance
Scheduled on-site analysis to help maximize system efficiency and ROI. Each visit is followed by a written report with recommendations on how to optimize system efficiency.
Service delivery management
Ensure your organization makes the most of your Ascom services. A dedicated Ascom services expert ensures you receive all your services as agreed. A convenient single point of contact for smooth services delivery.
Helpdesk access
Guaranteed prioritized access to our technical helpdesk. Available as a standalone service or as part of a customized SLP. Ensures quick, direct access to expert technical assistance.
Remote support
Receive remote technical support by phone and/or email. Combine with the remote access service, and our technicians can intervene to address issues. No cost for remote advice and/or corrective actions.
Remote monitoring
Secure remote monitoring by Ascom experts can help detect glitches before they impact system uptime, safety and/or productivity.
Your transparency package
Gain insight into your uptime, alerts, critical errors and trends with periodic reports and dashboards.
Remote access
Our technicians use ASRA to securely log in to your systems and equipment. Access levels and authorizations are agreed in advance. Enables fast, secure troubleshooting.
Software maintenance
Brings clarity and convenience to software management. Ensures you can always download the latest software versions and updates, and that Ascom applications support OS upgrades.
Interoperability
Certifies that your Ascom solution is interoperable with non-Ascom systems/solutions in a multi-vendor solution. Eliminates the need for interoperability testing.
Extended warranty
Help ensure peace of mind and operational continuity with free replacement items, including embedded software. All replaced items arrive pre-tested for full functionality and integration.
Free return shipping
Streamline administration and remove cost uncertainty with free return shipping of all repaired equipment items.
Accidental damage coverage
Repair and/or replacement of phones and pagers that have been accidentally damaged. Covers mechanical and liquid damage.
Prioritized repair
Additional peace of mind and system efficiency with our express phone and pager repair service. We guarantee a maximum turnaround of two working days.
